There MUST be a reason.

Some days it is hard to remember why you went into sales. Some days you get your head handed to you. Some days that big client you were counting on (and had already spent the commission check in your mind) backs out of the deal.

Really, Why?

Why do you keep going? Why is it that you believe things are going to get better? Maybe like many salespeople, you are overly optimistic. But I don’t think so.

I think you have a bigger reason than just making money (at least I hope so.) The challenge is that it is easy to sometimes lose sight of what really drives us.

There was a reason you went into sales. There was a reason you chose the company you represent. There is a reason you are still there. There is a reason you don’t have your resume on CareerBuilder.com


One of the most powerful exercises I have done with my team is

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Your Sacred Duty

Leadership is bigger than an expectation

“To whom much is given, much is required.” – Luke 12:48

Regardless of your faith system/worldview, the message of the above passage is universal. As leaders in this industry, we have been given much. I have a friend who regularly says, “If I had settled for my wildest dreams, I would have sold myself short.” I feel the exact same way. If that is true, then I am REQUIRED to pay it forward, even if I wasn’t in leadership.


So what does the “REQUIRED” mean? You will have to figure that out for yourself. As for me, it means I owe it to the people that are counting on me, the people I lead, to give them my absolute, level best every single day. Regardless of my own personal circumstances. Regardless if I feel like it. Regardless if I am tired. Regardless if the last two people I tried to help didn’t listen. Regardless if people sometimes try to take advantage of me. Regardless if…

Hard Work

Being in leadership is not always puppy dogs kissing

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Why you don’t prospect

The answer might surprise you

I had Gary Hoy on the podcast a few weeks ago. Before his appearance, I had never met Gary, but he reached out to me by doing exactly what he preaches. He got on the phone and cold-called me. 

Setting Appointments


I quickly came to realize that Gary is the real deal and we have been bouncing ideas off each other ever since. In fact, we have spoken at least 3 times per week. I believe that we will collaborate on some projects down the road. 

Why Gary’s Program Is Different

On our last phone call, Gary told me about how his Appointment University program continues to grow and why he is excited to offer it the SIV tribe. I have been through the entire course and it is excellent. In my 22 years in professional sales, I have never seen anything like it. There are hundreds of programs designed to teach people what to say when prospecting. Gary focuses on helping people pick up the phone in the first place. It doesn’t matter how much knowledge you have. If you won’t actually pick up the phone, you won’t last very long. As Gary likes to say, “You can’t steer a parked car.”

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The Perfect Script

The question I have been asked more than any other over the last 20+ years is, “What is the best script to use?” There are approximately 23 billion books on writing cold calling scripts. They are really just variations on a theme.

The perfect script

The reality is there is no such thing as a perfect script. In fact, sales trainer Gary Hoy and I discussed this very thing when I had him on the podcast. Telling your salespeople that the script you are giving them is “THE” best script is completely demoralizing to them if they don’t get instant results.

Now I’m not suggesting for a minute that scripts aren’t important. A true pro knows that there are certain words and language patterns that lead the prospect closer to an appointment. They also know there are things that will drive the prospect away kicking and screaming.

If your organization has scripts they want you to use, by all means, you should use them initially. Just know that any script will fail way more often than it succeeds. After you have had your teeth kicked in 100 times or so, you will slowly get better.

 The Best Script Ever

I stated above that there is no such thing as the perfect script, but can I give you the best script ever? The script that I have seen set more appointments than any other was,

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Personal Growth Plan

Are You Planning On Growing This Year?

All growth begins with personal growth. ~ Les Heinsen.

Girl Growing

I first heard Les say this from the platform at a very large sales conference.  It made an impression on me, but I didn’t realize how much it shaped my career until much later.

Helter Skelter

I have always enjoyed reading and learning, but I haven’t always had a conscious, well-formed plan. In fact, most of the books I read were chosen because of the shiny cover jacket on the shelf of the bookstore or the rack at the airport. It is amazing to me that I was able to retain as much as I did since I was bouncing all over the place.

It wasn’t until I was listening to a John Maxwell Maximum Impact Club recording that I put it all together. John was talking about how one of his early mentors asked him what his personal development plan was. John hemmed and hawed but eventually had to admit he didn’t have one. This was my story too! I didn’t have a plan either.

Wandering In The Wilderness

As I have led thousands of independent agents and leaders, I have found few of them work on self-development at all. In fact, according to Tony Robbins and Chet Helms,

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What makes you special? The remix…

You are special aren't you?

In sales, you must answer all objections, spoken or not. -Tim’s sales axiom #16

Standing Out

Whenever you are meeting with a prospect, the largest unspoken objection/question they have is, “What makes you and/or your product special? Why should I spend my time, money and attention with your company?” Most salespeople try to build their presentation around this question but use platitudes. “Our service is unparalleled.” “We have superior products.” “Our biggest competitive advantage is our people.”

The problem with these platitudes is

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Can I Vent For A Second?

Most outgoing voicemail messages SUCK!

Today’s blog post may or may not help you, but I promise it will make me feel better! And it’s a lot cheaper than an appointment with my therapist.

Annoyed man on phone

You are a sales PROFESSIONAL, right? So why do so many “professionals” have horrifically bad outgoing voicemail messages? It drives me bat $#*! crazy.

If you ask anyone who has ever worked for me,

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Later… Liar

Do you lie every day?

I didn’t coin the phrase “Later – Liar.” It was something I heard in a speech by a senior leader of a very large Voluntary Benefits insurance carrier. I will not reveal their name to protect the innocent-ish. It took me a few days for it to really sink in, but once it did it has haunted me ever since.

Later - liar woman with pinocchio nose

I don’t know about you, but I often promise something in the moment and then forget (or choose not to make it a priority) to deliver on time.  Douglas Adams, author of The Hitchhikers Guide to the Galaxy, once said, “I love deadlines. I love the whooshing noise they make as they go by.” I can relate.

When I Say:

“I’ll get that report to you in a bit,” it really means,

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You Are Not Going To Like This

Lack of Time vs. Lack of Priorities

I don’t know if you noticed, but as Americans, we are busier than ever. More things are competing for our time. There has been an insidious spread of bringing work home via our smartphones. Constant access to email and texting has irreversibly blurred the line between work and home life.

Dr with hour glass

The fact that we take less vacation time than any other industrialized nation on the planet has been well documented. 54% of Americans end the year sacrificing multiple days of unused vacation time. What choice do we have? To stay competitive,

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Are You Running a Deficit? By Bryan Yager

An Article I Wish I Wrote

“The way to develop the best that is in a man (woman, child, employee, any person who is important to you) is by appreciation and encouragement.” – Charles W. Schwab

Bryan Yager sent out the following article to his tribe as part of his Monday Morning Minute series.

I  met Bryan 14 years ago while living in Boise Idaho. We hit it off immediately as we share many of the same business philosophies and beliefs. Over the last 5 years I have twice hired Bryan to work with my leadership team. Both times he absolutely crushed it! Bryan appeared on the Success Is Voluntary podcast 4 years ago (listen here) to talk about the importance of strategic planning. The comments and feedback were incredibly positive!

Are You Running A Deficit?

Sometime today, take a brief minute to reflect on the most important people in your life, both personal and professional. It is likely, even probable, that one or more of those people are discouraged by something going on in their life, right now, as you read this short commentary. Think about it, almost all

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What Makes You So Special?

The Surprising Answer Of High Performers

“What makes you so special?” It’s a question that is asked of high performance sales people all the time.

Of course it never is actually asked like that. It usually sounds more like, “What is the secret to your success?” Sometimes it is asked with honest curiosity. More often though it is asked with an underlying current of jealousy. As in, “I’m smarter than you. More educated than you. Why are you more successful than I am? There has to be a reason…” But people can’t just come out and say that  of course, so they ask,

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Pick A Lane

It will save a lot of damage

I recently met a friend of mine for coffee. Sally (not her real name) wanted to pick my brain as to some ideas for her business.

Pick a lane

The Situation

Sally gave me the following rundown of her many endeavors as she explained her situation.

  • Sally runs a very satisfying small business that fortunately breaks even most months, even after pulling out a small salary.
  • Sally is involved in a network marketing company that she earns o.k. money from every month. She hasn’t started to recruit other reps but she does believe passionately in the product and has several loyal retail customers.
  • Sally helps some friends of hers by working with their customers via the internet. The amount of money from this “job” is fairly negligible and it takes her 10 hours a week to accomplish.

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